Privacy Policy

Privacy Policy

This Privacy Policy describes how Voya (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any revisions will be posted on the Site with an updated "Last Updated" date.

How We Collect and Use Your Personal Information
To provide our services, we collect personal information from a variety of sources. The type of information collected and how it is used depends on how you interact with us.

In addition to the specific uses below, we may use collected information to communicate with you, provide services, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.

What Personal Information We Collect
The types of personal information we collect depend on how you interact with the Site. "Personal information" refers to data that identifies, relates to, or can be associated with you. Below are the categories of information we collect:

• Information You Provide Directly:

  • Contact details: name, address, phone number, email.

  • Order details: billing/shipping addresses, payment confirmation, phone number.

  • Account details: username, password, security questions.

  • Shopping details: items viewed, cart and wishlist activity.

  • Customer support communications.

• Information Collected Through Cookies & Technology:

  • Usage data, including browsing behavior, device details, browser type, network connection, and IP address.

  • Cookies and tracking technologies to enhance user experience and analytics.

• Information From Third Parties:

  • Vendors and service providers supporting our Site (e.g., payment processors, shipping partners).

  • Marketing and advertising partners.

  • Third-party tracking technologies and social media integrations.

How We Use Your Personal Information
We use personal information to:

• Provide Products and Services: Process orders, manage accounts, facilitate returns, and send transactional notifications.

• Marketing and Advertising: Send promotional emails, customize ads, and analyze engagement.

• Security and Fraud Prevention: Detect fraudulent activity and secure accounts.

• Customer Support: Address inquiries and improve services.

Cookies & Tracking Technologies
We use cookies to improve user experience, store preferences, and analyze interactions. You can manage cookie preferences via browser settings, though disabling cookies may affect site functionality. For details on Shopify-related cookies, visit Shopify's Cookie Policy.

How We Disclose Personal Information
We may share your personal information with:

• Vendors/service providers (e.g., IT services, payment processors, shipping partners).

• Marketing and business partners (including Shopify).

• Affiliates within our corporate group.

• Legal authorities if required by law.

• In connection with business transactions such as mergers.

We do not sell or share sensitive personal information for targeted advertising.

User-Generated Content
If you post reviews or other content publicly, it may be accessible to others. We are not responsible for third-party use of publicly shared information.

Third-Party Websites & Links
Our Site may contain links to external sites. We are not responsible for their privacy policies, security, or practices. We encourage you to review their policies before sharing personal data.

Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal data from minors. If you believe a child has provided information, contact us for removal.

Security & Data Retention
We implement security measures to protect personal data. However, no online transmission is 100% secure. Retention periods vary based on legal and operational needs.

Your Rights & Choices
Depending on your location, you may have rights including:

• Accessing or requesting a copy of your personal data.

• Requesting corrections or deletion of your data.

• Opting out of marketing communications.

• Restricting or objecting to data processing.

To exercise these rights, contact us at the details below. We may require identity verification before processing requests.

International Data Transfers
Your data may be stored and processed outside your country, including in the U.S. We ensure data transfers comply with applicable laws.

Contact Us
For questions about this Privacy Policy or your data, contact us at:
Email: support@voya.com