Shipping Policy

Upon placing your order, you will receive a confirmation email indicating that your order has been received and your payment pre-authorized.

Our Commitment

At Voya, we aim to provide exceptional shipping services worldwide, ensuring prompt and reliable delivery to our customers.

Order Processing and Tracking

• Processing Time: Orders are processed within 1 to 3 business days before shipping. Orders placed on weekends or public holidays will be processed on the next business day.
• Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.

Shipping Charges

We offer free shipping on all orders worldwide.

Estimated Delivery Times

• Standard Shipping: 6 to 12 business days, depending on your location and courier availability.

Please note that external factors such as customs procedures, courier delays, weather conditions, or peak seasons may extend delivery times.

Order Acceptance and Pricing

Voya reserves the right to refuse or cancel any order at any time for reasons including, but not limited to, potential fraud or inaccuracies in pricing. Additional verifications or information may be required before accepting an order. In the event of a pricing error, we may contact you for instructions or cancel your order and notify you of such cancellation. If your credit card has already been charged, a refund will be issued.

Customs, Import Duties, and Taxes

Customers are responsible for any customs duties, import taxes, or fees required by their country. Customs clearance delays are beyond our control and do not qualify for refunds.

Contact Us

For any questions or assistance, please contact us:

Voya
Email: support@voya.com

Note: Voya is committed to sustainability and ethical practices. All products are thoughtfully handcrafted, with a lead time of 7-10 days before shipping. Our manufacturing and logistics teams do not operate on Sundays and national holidays.

Thank you for choosing Voya